Frequently Asked Questions

Everything you need to know about your gear and our service.

How long does shipping take for customized equipment?

Standard processing for in-stock items is 1-3 business days. For customized or drilled equipment, please allow an additional 5-7 business days for professional preparation before shipment.

What is your return policy on performance gear?

We offer a 30-day return policy for unused items in their original packaging. Please note that customized equipment, such as drilled bowling balls or used cleaning liquids, are not eligible for return.

Do you offer international shipping?

Yes, we ship our performance products worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

Are your cleaning products safe for all surface types?

Our specialized cleaning solutions are designed for high-performance sports surfaces. We recommend checking the specific product description for compatibility or contacting our support team for expert advice.